Our Commitments

At IPFS, we are committed to providing an unparalleled customer experience from the moment we first speak to you, through the completion of our transaction and for many years beyond. We believe you are entitled to an excellent and thoroughly professional service. To ensure that this happens, we promise:

Our commitments to you

• We will always ensure that we act with your best interest in everything we do and explain why we have made the relevant recommendation
• We will treat you fairly, as we would want to be treated ourselves
• We will tell you what we will do and what we won't
• We will be friendly, courteous and responsive
• We will act with integrity, honesty and openness in everything we do for and with you
• We will be totally transparent with regard to our dealings with you
• We will absolutely respect your confidentiality
• We expect to develop a long-term partnership with you, to help you achieve your lifetime goals
• We measure our success based on your perception of our service
• We will provide advice on how to protect you, your mortgage, your home and your family against all unforeseen eventualities in all our dealings.

In return, we ask that:

Your commitment to us

• You will be open, frank and honest with us at all times
• You will tell us as early as possible of any concerns you have about our work together
• You will provide feedback about our service as this is critical to our ability to innovate and improve
• You will promptly provide us with all the information we need to work with you on your business
• You will make time available to play your part in the creation and implementation of achieving your Financial goals
• You will give consideration to introducing us to at least one other person a year who you believe would benefit from working with us.

Your home may be repossessed if you do not keep up repayments on your mortgage

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